Ken Moon
Associate Professor of Operations, Technology and Information Management
@SC Johnson College of Business
Cornell University
I am an Associate Professor of Operations, Technology and Information Management at the Cornell SC Johnson College of Business. I use large datasets to study and optimize the organization of workers and of markets. I received an undergraduate degree in Mathematics and Economics from Stanford University, a JD from the Harvard Law School, and a PhD from the Stanford Graduate School of Business.
Research Interests
I apply mathematical modeling, causal analysis, and algorithms to improve the performance and treatment of workforces, the operations of online markets, and the design of policies and regulations for complex networks.
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I have collaborated with or advised partners including Apple, Penn Medicine, JD.com, eBay, Facebook (Meta), and Upwork.
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Data science is changing our ability to analyze and understand the productivity of workers and of platforms. In complex operations involving many actors, technology and data shed light on both the behavior and the incentives that drive marketplaces and platforms. I lead several initiatives to innovate on how we collect and analyze data (e.g., biosensors) in these areas.
Publications
& Papers
Manufacturing Productivity with Worker Turnover
K. Moon, D. Brown, P. Bergemann, J. Chu, E. Eisen, G. Fischer, P. Loyalka, S. Rho, J. Cohen
When to Be Agile: Ratings and Version Updates in Mobile Apps
G. Allon, G. Askalidis, R. Berry, N. Immorlica, K. Moon, A. Singh
The Hidden Cost of Worker Turnover: Attributing Product Reliability to the Turnover of Factory Workers
Does Fake News Create Echo Chambers?
J. Zhang, K. Moon, S. Veeraraghavan
Major revision at Manufacturing & Services Operations Management
(Machine) Learning Preferences from Complex Choice Sets: An Application to Service Networks
Major Revision at Manufacturing & Services Operations Management
Matching in Labor Marketplaces: The Role of Experiential Information
Measuring Strategic Behavior by Gig Economy Workers: Multihoming and Repositioning
G. Allon, D. Chen, K. Moon
An Empirical Study of Blockchain-Driven Transparency in a Consumer Marketplace
Managing Multihoming Workers in the Gig Economy
G. Allon, M. Cohen, K. Moon, W. Sinchaisri